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Zondervan Return Policy

Michael Snyder introduces us to three very unusual and distinct voices all torn by tragedy: Willy Finneran, washed-up genre novelist with an espresso maker that just won't die and a habit of avoiding conflict even if it means putting the truth on a sliding scale. Ozena Webb, single mother and Javatek's top customer service representative. She spends every evening playing board games with her twelve-year-old son who is mentally crippled from an early childhood accident. Shaq, a small and scraggy homeless man with trauma-induced blank spots on his memory, trying to piece together the story of his life while assisting Father Joe at the Mercy Mission. As their stories intersect, the narrative vacillates between hope and naoveti, comic relief and postmodern ennui. Startling in its authenticity, this unforgettable novel reveals that no matter how far one has strayed from hope, there is always a way to return.
Average Customer Rating:
3.667 out of 5
3.7
 out of 
5
(3 Reviews) 3
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Rating Snapshot (3 reviews)
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0 out of 10%customers would recommend this product to a friend.
Customer Reviews for Return Policy
Review 1 for Return Policy
Overall Rating: 
2 out of 5
2 out of 5

This story was disappointing.

Date:April 1, 2011
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avid reader
Location:Ephrata, PA
Age:45-54
Gender:female
Quality: 
2 out of 5
2 out of 5
Value: 
1 out of 5
1 out of 5
Meets Expectations: 
1 out of 5
1 out of 5
This is a book that is new to our local Christian library and I read it to do a review on it. It seemed a strange book for the Christian genre to me. I was disappointed by the fact that the characters were all what the world would label "losers". To me, they were simply depressed, lost souls. One of the characters that was introduced early in the book was a friend to the main character and was apparently a happily married man, but for some unknown reason, felt a need to pretend to be gay around certain people.
All of the main characters showed a real need for the Lord, but by the end of the book, none of them really find Him. In my opinion, this book was depressing and lacked what I look for in a Christian novel, which is at least one character who is following the Lord.
Don't get me wrong, there are a couple of places where God is mentioned, but more like the characters are trying to figure out if He is real or significant in any way. None of the characters are truly committed to God.
Another thing that kind of let me down was that, even though this book wasn't a mystery per se, there were a few things that were hinted at in the beginning that caused my mind to begin to try to figure out, most of which had to do with how the characters were connected. The disappointing thing for me was that when I reached the end of the book, most of my conclusions turned out to be correct, so there was no real interesting twist thrown in.
This book caught my attention enough to keep me reading, simply to see if my conclusions were correct, but I wouldn't say that I really enjoyed the book. I really don't recommend this book to anyone, unless you like stories that are more depressing than anything. I suppose the ending would be considered a happy one, but it wasn't happy enough for me and I felt left a few too many things weren't really explained to tied up.
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Review 2 for Return Policy
Overall Rating: 
5 out of 5
5 out of 5

Date:October 11, 2009
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Denise
For some reason it was lodged in my brain the title of this book was "Return to Hope". This is certainly a theme running through the book! Hope, forgiveness, and second chances were my "takeaways". I enjoyed getting to know the main character, Willy as well as his developing relationships with Ozena, Shaq, and Father Joe. The characters are quirky, yet very realistic. I thoroughly enjoyed this book, and even though I had already figured out the twists, I was not disappointed in the way the author wrote the ending. I look forward to reading more of his novels.
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Review 3 for Return Policy
Overall Rating: 
4 out of 5
4 out of 5

Date:August 1, 2009
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Laura Hall
I had heard of M. Snyder's first title but have not read it so I was not familiar with his writing. When it started Return Policy I was a little worried because it did start out a little slow. I liked the quirkiness of the main characters. They thought, said, and did off the wall things but were not nasty. As the characters stories evolved and came closer together, I would try to guess the connections. It was fun to try to guess and a great surprise at the twists their stories took. Some of my issues were the pacing (each time a new element was introduced to pick up the pace it seemed to slow down again) and also I was disappointed that one of my favorite side characters, Doug, received alot of attention early on and then just dropped of a little over half way through it. Overall the progression of the characters was great to witness and surprised by the sweet romance in it. I also liked the fact that not every characters story turns out exactly how they planned but adjusts to the change. Overall Return Policy was a fun read with quirky yet loveable characters that you cheered for til the end.
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